SiteCare+ Support Plan Options

Plan Options

SiteCare+ Basic Support

The Basic Support plan provides reliable, ticket-based assistance for resolving standard website and technical issues.

• Includes access to our Helpdesk ticketing system

• Provides medium-priority, 72-hour responsive service

• Covers troubleshooting and technical inquiries beyond hosting or product issues

• Ensures your website remains functional, stable, and up to date

Best For:
Clients who want dependable, entry-level support to keep their website running smoothly.

SiteCare+ Pro Support

The Pro Support plan adds more flexibility and faster response times for clients who need prompt, personalized help.

• Includes ticketing support and phone support scheduling options

• Offers high-priority, 24-hour responsive service

• Covers troubleshooting, minor fixes, and technical maintenance beyond hosting

Best For:
Clients who prefer live assistance and faster resolutions with same-day service.

SiteCare+ Elite Support

The Elite Support plan delivers our highest level of priority care with dedicated, 1-on-1 managed support.

• Includes ticketing support, phone support, chat support, and 1-on-1 live agent support scheduling options.

• Provides urgent-priority, same-day responsive service

• Assigns a dedicated support technician for hands-on management and monitoring

• Ideal for clients running high-traffic, e-commerce, or mission-critical websites

Best For:
Clients who need the fastest response times, proactive monitoring, and full technical management from our expert team.

Helpdesk Support (Ad-hoc) - $65 per hour

Our Helpdesk Support team supports clients without a dedicated support plan through our Ad-hoc Support option.

• Includes ticketing support, and 1-on-1 live agent support scheduling option.

• Provides urgent-priority, same-day responsive service

• Assigns a dedicated support technician for hands-on management and monitoring

• Ideal for clients experiencing fatal errors or who do not have a managed SiteCare+ Support option.

Best For:
For clients who want priority support, and end-to-end technical management from our team.

What’s Covered

All SiteCare+ plans include assistance for:

• Technical troubleshooting and error resolution

• Plugin and theme conflicts

• CMS and security updates

• Performance and speed optimization

• Backup and recovery assistance

• Domain and DNS troubleshooting

• Integration or functionality issues beyond hosting

What’s Not Covered

SiteCare+ does not include:

• Full redesigns or new website builds

• Custom development outside existing project scope

• Third-party platform issues outside of your website’s environment

• Content creation, graphic design, or marketing strategy

(These services can be requested separately through the Brandology Pros Helpdesk Ad-hoc Support) 

Check out our scope of support for details.

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