Failed Payment Renewal Policy

Modified on Sat, 20 Apr at 11:15 AM

To ensure transparency and consistency in managing our website hosting and technical service plans, Brandology Pros has established the following policies regarding billing failures, service renewals, and associated penalties.


Service Renewal

Technical services are set to automatically renew based on the interval the client has selected for each service. Recurring plans are required to be renewed on their set renewal term date to maintain uninterrupted service.


Renewal reminder notifications will be sent via email 3, 2, and 1 day(s) before the service renewal date to the account email on-file for your service.


Upgrading/Downgrading Service Plans

 Services may be upgraded or downgraded for any of our technical service plans from the My Account dashboard (login required). Services may not be modified within (3) days of starting, upgrading, downgrading, or renewing an active service plan.

 

 To cancel a renewing service plan, go to My Account > Subscriptions to select your plan and submit cancellation.


Failed Renewal Payments

In the event of a payment failure during the renewal process, Brandology Pros will attempt to automatically renew services for a period of (7) days. After (30) days of first failed renewal, all digital assets for this service record will be ejected.

RULE
ACTION
12 hours after first failure
Retry to process payment automatically
12 hours after second failure
  •  Retry to process payment automatically
  • - Digital asset redirection
24 hours after third failure
  • - Retry to process payment automatically
  • - Digital asset redirection
  • - $25 Late Fee attached
48 hours after fourth failure
  • - Retry to process payment automatically
  • - Digital asset redirection
  • - $25 Late Fee attached
  • - $100 Reconnection Fee attached
72 hours after fifth failure
  • - Retry to process payment automatically
  • - Digital asset redirection
  • - $25 Late Fee attached
  • - $100 Reconnection Fee attached
  • - Customer is sent invoice
30 days after first failure
  • Digital asset redirection
  • - $25 Late Fee attached
  • - $100 Reconnection Fee attached
  • - $50 staging fee attached
  • - Customer is sent final notice invoice
  • - Digital assets staged for ejectment
Beyond 30 days
After 30 days without renewal, all client data will be permanently deleted from our servers, and recovery will not be possible.


Digital Asset Redirection

For suspended renewing technical services, a temporary webpage may be displayed indicating that the digital asset is temporarily unavailable. Clients will find payment restoration options on this page.


Late Fees

Late Fee- $25

A late fee of $25 will be applied to accounts that have not cleared payment by the end of the grace period. This fee is non-negotiable and will be added to the total outstanding balance due for service renewal.

Reconnection Fee- $100

A reconnection fee of $100 will be applied to accounts that have not cleared payment by the 24th hour after the first failed renewal. This fee is non-negotiable and will be added to the total outstanding balance due for service renewal.

Staging Fee - $50

A staging fee of $50 will be applied to accounts that have not cleared payment by the end of the 7th day since the first failed renewal. This fee is non-negotiable and will be added to the total outstanding balance due for service renewal.


Service Suspension & Reconnection

  • Services will be suspended if payment is not received within 24 hours of the first failed renewal. During suspension, clients will not have access to the hosted services or other digital asset.
  • To reactivate suspended services, clients must clear all outstanding balances, including any late fees. A reconnection fee of $100will also be applied. Services will be restored within 24 hours of payment clearance, but full propagation could take up to 72 hours.


Non-Renewal And Service Termination

If a client chooses not to renew their service plan and does not communicate this decision:

  • 30 Days Post-Expiration: Data held on our servers will be retained for 30 days after the service expiration date. Clients can still renew during this period by paying the outstanding balance and a reactivation fee of $100, and a staging fee of $50.
  • Beyond 30 Days: After 30 days without renewal, all client data will be permanently deleted from our servers, and recovery will not be possible.


Other Penalties

Any additional services requested to manage suspended accounts or to recover data post-suspension may incur additional fees based on the complexity and urgency of the task.

Communication

Brandology Pros encourages open communication with our clients regarding billing issues or potential service interruptions. Clients are urged to contact our billing team promptly if they anticipate payment difficulties.


By subscribing to our services, clients agree to these terms and conditions. It is the responsibility of each client to remain informed about their renewal dates and ensure timely payments to avoid disruptions.

 

These policies are designed to help manage our services efficiently while also accommodating the needs of our clients in maintaining their online presence.



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