Plan Options
SiteCare+ Basic Support
The Basic Support plan provides reliable, ticket-based assistance for resolving standard website and technical issues.
Includes access to our Helpdesk ticketing system
Covers troubleshooting and technical inquiries beyond hosting or product issues
Ensures your website remains functional, stable, and up to date
Best For:
Clients who want dependable, entry-level support to keep their website running smoothly.
SiteCare+ Limited Support
The Limited Support plan adds more flexibility and faster response times for clients who need prompt, personalized help.
Includes ticketing support and phone support
Offers same-day service for urgent issues
Covers troubleshooting, minor fixes, and technical maintenance beyond hosting
Best For:
Clients who prefer live assistance and faster resolutions with same-day service.
SiteCare+ Pro Support
The Pro Support plan delivers our highest level of priority care with dedicated, 1-on-1 managed support.
Includes ticketing support, phone support, and direct managed service
Provides highest-priority, same-day service
Assigns a dedicated support technician for hands-on management and monitoring
Ideal for clients running high-traffic, e-commerce, or mission-critical websites
Best For:
Clients who need the fastest response times, proactive monitoring, and full technical management from our expert team.
What’s Covered
All SiteCare+ plans include assistance for:
Technical troubleshooting and error resolution
Plugin and theme conflicts
CMS and security updates
Performance and speed optimization
Backup and recovery assistance
Domain and DNS troubleshooting
Integration or functionality issues beyond hosting
What’s Not Covered
SiteCare+ does not include:
Full redesigns or new website builds
Custom development outside existing project scope
Third-party platform issues outside of your website’s environment
Content creation, graphic design, or marketing strategy
(These services can be requested separately through the Brandology Pros Helpdesk.)
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